Shipping and Delivery UK
Our standard shipping method is by Royal Mail second class and our flat rate shipping fee to the UK mainland is £4.50 / £2.50 for small items. Free UK delivery for orders over £50.00.
We aim to process your order by the next working day, all orders will be suitably packaged according to their size to minimise the chance of damage during shipping. You will receive email confirmation once your order has been dispatched.
International Shipping and Delivery
International delivery is available on most items. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. Please contact us via email at everythingfelt@outlook.com before you place your order for a shipping quotation. A separate postage charge will be required to be paid prior to dispatch.
Customs
When ordering goods for delivery overseas, the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient. For further information you should contact your local customs office. Please note that cross-border shipments are subject to opening and inspection by customs authorities.
Items Not Received
If you do not receive your order please contact us in the first instance via email at everythingfelt@outlook.com. We may require you to check with the local post sorting office and/or immediate neighbours to see if the parcel is being held there. We keep proof of postage for all items sent and are able to find out quickly what the status of the parcel is.
All notifications of an item that has not been received need to be made in writing either by email to everythingfelt@outlook.com or in writing to the address below. If you don’t require a replacement item we will issue refunds on items posted by standard delivery latest after 3 weeks have expired. Please note for replacements, as some items are unique ‘one off’ items we will try to offer a suitable similar alternative.
Refunds and Returns
To Cancel your Order
We want you to be totally satisfied with your purchase, if for any reason you are not entirely happy with your order (whether you have changed your mind or we have made a mistake) then please contact us by email at everythingfelt@outlook.com.
Any items that need to be returned to us must be authorised in advance by us. We need to be notified of any returns or exchanges within 7 days following receipt of the item and that the item is returned within 14 days. Items must be returned in pristine condition.
Damaged, Faulty, Incorrect Items
In the unlikely event that a parcel arrives damaged, faulty or the order is incorrect please contact us by email at everythingfelt@outlook.com so we can arrange a replacement (where possible), exchange or refund.
Any damaged or incorrect items that need to be returned to us must be authorised in advance by us. We need to be notified of any returns within 7 days following receipt of the item, stating the nature of the damage/defect and quoting the invoice/order number. Failure to notify us will deem you to have accepted the goods.
Damaged or incorrect deliveries must be returned to us within 14 days of receipt of items.
Goods are your responsibility until they reach us, please ensure you package your return to prevent any damage to the items or packages.
With exception of faulty, damaged goods or incorrect items (made by our error) we are not responsible for the return postage and advise that you obtain a certificate of postage in case the parcel fails to reach us.
Returns to:
Everything Felt Fibre Art Studio, Batworth Cottages, 17-19 Northgate, Hunmanby, Filey, North Yorkshire, YO14 0NU.
Please note that for health and safety reasons we are not able to accept returns or exchanges of pierced earrings, unless damaged.
If a refund is required, we will issue this using the same payment details that were used to purchase the items. We aim to process all returns within 3 weeks.