Ordering
Many of our items are unique, with many pieces being one-offs. We aim to offer our customers a diverse range of items with all relevant information about them being provided up front, if further clarification is required please make an email enquiry to everythingfelt@outlook.com.
Although we do try our hardest to represent the work reliably through the images on this site, it can be difficult to get colours to accurately represent how they will appear in real life. Therefore, please be aware that colours may not be completely accurate at all times and will vary depending upon the computer screen they are viewed on.
Any product descriptions have been given as accurately as possible and dimensions given are approximates.
All prices are shown in Pounds Sterling. We make every attempt to ensure all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of the goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.
We cannot be held responsible if an item sells at a craft fair and on the online shop simultaneously. If this instance does occur, the customer who purchases the item at the craft fair will take priority. In the unlikely event of this occurring, we will contact the online customer to notify them of this and will arrange any refund.
Payment
When you select items that you wish to purchase they will be added to your shopping basket. If you wish to delete any items or edit quantities this can be carried out at the checkout stage. We use a payment gateway to process our online payments which is a fully secure service.
Alternative Payment Methods
If you would prefer to make your purchase over the phone, please call us Monday to Friday 10.00am – 4.00pm (excluding Bank Holidays) and we can process it for you. Please note we cannot transfer items already added to a shopping basket online into a phone order. You will have to specify the items you would like to purchase and we will process it as a new order for you. We take all major credit cards apart from American Express and Amex.
Acknowledgement of Order
When you have completed your order you will be sent an email confirmation. It will state what the items are on order and post and package charges, together with delivery and invoice details. If for any reason your order cannot be processed, we will contact you to explain the nature of the difficulty.
We aim to be able to supply all goods ordered at the prices stated. if we are unable to fulfill this and cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (via email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Validity
By ordering an item online you accept these terms and conditions. The terms and conditions are subject to change at any time and it is your responsibility to check these terms and conditions regularly before ordering items in case there are any changes.
Your Undertakings and Warranties
You warrant that the information given in your order is complete and accurate.
Gift Vouchers, Promotional Codes and Offers
From time to time we have special offers advertised. The codes offered apply to full priced stock only and are valid for 4 weeks from the date of publication. They are not valid in conjunction with any other offers and cannot be used to purchase gift vouchers or workshops unless otherwise specified.
We accept Everything Felt Gift Vouchers through the online shop. Vouchers may, on payment of the difference, be exchanged on a purchase of a higher value.
Gift Vouchers may not be exchanged for cash. Change will not be given.
Gift Vouchers must be redeemed within a 12 month period from purchase date.
If the Gift Voucher code has already been used the voucher will be void. We keep a record of all valid Gift Vouchers, if your voucher become accidently damaged please contact us by email at everythingfelt@outlook.com.
Damaged Goods or Incorrect Deliveries
Any damaged or incorrect items that need to be returned to us must be authorised in advance by us. We need to be notified of any returns within 7 days following receipt of the item, stating the nature of the damage/defect and quoting the invoice/order number. Failure to notify us will deem you to have accepted the goods.
Damaged or incorrect deliveries must be returned to us within 14 days of receipt of items. We will only refund the postage and packing charge of returned items if they were deemed faulty or damaged on delivery or were despatched incorrectly at our error.
WoRkshop cancellation & REFUND POLICY
If you cancel:
If you change your mind within 14 days of booking you are entitled to a full refund according to the Consumer Credit Act.
If you wish to cancel your booking at any time more than 4 weeks prior to the date of the workshop, your fee will be refunded minus £10.00 administration charge.
If you change your mind within 2 weeks of the start of the workshop, no refunds can be made unless we can re-sell the workshop, alternatively you are free to send a substitute.
If we cancel:
If for any reason, it is necessary to cancel a workshop, all participants will be notified immediately. Participants will receive a full refund.
We aim to deliver all workshops as promoted on this website. Unfortunately workshops may be cancelled, or changed, if enrolments are too low or in the event of unforeseen circumstances.
Disclaimer:
Every effort has been made to provide accurate information. Liz Riley – Everything Felt Fibre Art can accept no responsibility for errors or omissions. We reserve the right to introduce changes to the information given here, including the addition, withdrawal, relocation or restructuring of the workshop.